Terms & Conditions

Terms and Conditions
Welcome to purchase our bathroom products. These Terms and Conditions (hereinafter referred to as the “Terms”) constitute the entire agreement between you and us regarding the purchase of bathroom products. Please read them carefully before placing an order. Your submission of an order will be deemed acceptance of these Terms.

1. Order Process
You may place an order through our official website. The order shall include necessary information such as product name, model, quantity, delivery address, and contact details.
We will review your order within [2] working days upon receipt. If the order information is complete and the product is in stock, we will send you an order confirmation email, and the order will be formally established at this time. If the order information is incomplete or the product is out of stock, we will contact you promptly to negotiate a solution.
Once the order is confirmed, you shall not cancel the order arbitrarily. If you need to cancel due to special circumstances, you must contact us before the product is shipped.

2. Payment Methods
We accept payment methods including credit cards (Visa, MasterCard, etc.), bank transfers, PayPal, etc. The specific payment methods shall be subject to the order confirmation.
All payment amounts shall be based on the currency type and amount specified in the order confirmation. If the amount changes due to exchange rate fluctuations, tax adjustments, or other reasons, we will notify you before shipment, and you shall pay according to the adjusted amount.

3. Delivery and Transportation
We will deliver the products to the delivery address confirmed in the order. If you need to change the delivery address, you must contact us before the product is shipped. Any additional costs arising therefrom shall be borne by you.
The delivery time of the products will be determined based on factors such as your location and product stock status. We will estimate the delivery time for you when confirming the order. If delivery is delayed due to force majeure, traffic congestion, or other reasons, we will notify you promptly but shall not be liable for any losses arising therefrom.
When you receive the products, you shall check on the spot whether the quantity, model, appearance, etc., of the products are consistent with the order. If you find any damage, shortage, or inconsistency of the products, you shall refuse to sign for them immediately and contact us within [2] working days; otherwise, the products shall be deemed to have been delivered in good condition.

4. Product Quality and Warranty
We warrant that all bathroom products sold comply with relevant national quality standards and industry specifications.
The product warranty period shall be calculated from the date of receipt of the product. The specific warranty period shall be subject to the product manual or warranty card. During the warranty period, if the product has quality problems caused by non-human factors, we will provide you with free repair or replacement services; if the damage is caused by human factors, we will provide paid repair services.
The following situations are not covered by the warranty: (1) Products beyond the warranty period; (2) Damage caused by improper use, poor maintenance, self-disassembly or modification, etc.; (3) Damage caused by force majeure (such as earthquakes, fires, floods, etc.); (4) Products without product quality certificates, warranty cards, or valid purchase vouchers.

5. Return and Exchange Policy
If the product you receive has quality problems or is inconsistent with the order, you may apply for a return or exchange within [2] working days after receiving the product. After our verification and confirmation, we will handle the return or exchange procedures for you.
If you need to return or exchange the product for personal reasons, and the product is unopened and does not affect secondary sales, you may apply within [5] working days after receiving the product. With our consent, you shall bear the round-trip shipping costs and the cost of style replacement.
The following situations are not eligible for return or exchange: (1) Products that have been opened, used, or damaged, affecting secondary sales; (2) Applications submitted beyond the return/exchange period; (3) Products without valid purchase vouchers.

6. Disclaimer
If we are unable to perform these Terms due to force majeure (such as earthquakes, fires, floods, wars, etc.), we will notify you promptly, provide proof within a reasonable period, and partially or fully exempt ourselves from liability based on the impact of the force majeure, while making every effort to reduce losses.
Losses caused by inaccurate, incomplete information provided by you or failure to notify us of changes in a timely manner shall be borne by you.

If you have any questions, please feel free to contact our customer service team.
Contact Email: jinnaiyatap@gmail.com