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    Frequently Asked Questions

    If you have additional questions, feel free to contact our support team - we'd be happy to help!

    What materials are your faucets and showers made of?

    Most of our faucets and showers are made of high-quality brass or 304 stainless steel, known for their durability and corrosion resistance.

    Is your finish scratch-resistant?

    Our finishes are electroplated to protect against minor scratches from daily use. Avoid abrasive cleaners to preserve the finish longer.

    How do I check the status of my order?

    Once you place an order, you will receive a confirmation email with a tracking link. You can also log in to your account on our website and go to "Order History" to view updates.

    Can I modify or cancel my order?

    Orders can be modified or cancelled within 24 hours of placing an order. Please contact our customer service team with your order number and we will assist you.

    FAQ Second Version

    We accept major credit cards (Visa, Mastercard), PayPal, and Apple Pay. All payments are processed securely through encrypted channels.

    International Orders: 10-21 business days, depending on destination and customs processing.

    Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location – enter your address at checkout to get an accurate quote.

    Shipping costs depend on order weight, destination, and shipping method (standard/express). You will see the total shipping cost before completing your order.

    You may return unused, unopened products within 15 days of delivery for a full refund (excluding shipping costs). Items must be in their original packaging with all accessories.

    Please contact our support team with your order number and reason for return. We will send you a return label and instructions.

    Yes, it is possible to exchange within 15 days of delivery. Contact us to arrange an exchange and we will guide you through the process (size/model changes may incur additional product cost and shipping charges).

    Yes, all products include a detailed installation guide. Most faucets and showers are designed to be installed with basic tools (wrench, PPR water pipe, PTFE tape).

    Yes, our faucets and showers fit standard pipe connections commonly found in most homes (1/2-inch or 3/4-inch pipes). Please confirm your pipe size before paying for your order.

    We offer a 5-year warranty on all faucets and showers, covering manufacturing defects (e.g. leaks, surface peeling). The warranty does not cover damage caused by improper installation, misuse, or wear and tear.

    Please contact us with your order number, a photo of the problem, and a description of the problem. Our team will review your claim and arrange a repair or replacement.

    Please send an email to jinnaiyatap@gmail.com and we will usually respond within 24 hours.

    Yes, we offer bulk pricing for contractors, hotels or businesses. Contact our sales team at jinnaiyatap@gmail.com with your order details to get a custom quote.