Return Policy

Return Policy
Thank you for choosing our bathroom products. We are committed to ensuring your complete satisfaction with your purchase. This Return Policy details the eligibility criteria, procedures, and exceptions for returns. Please read it carefully before initiating a return.

Eligibility for Returns
To qualify for a return, the following conditions must be met:

1. Defective or Damaged Products
– If your received product has manufacturing defects, shipping damage, or does not match the order description (e.g., wrong model, color, or quantity), you are entitled to a full refund, free replacement, or repair.
– Timeframe: You must notify us within 2 working days of receiving the product.

2. Returns for Personal Reasons (Non-Defective Products)
If you wish to return a product for reasons unrelated to quality (e.g., change of personal preference, incorrect size estimation), the following conditions must be met:
– The product is unused, unopened, and in its original packaging (including all accessories, manuals, and labels).
– The product is in a condition suitable for resale.
– Timeframe: Return requests must be submitted within 5 working days of receiving the product.

Non-Returnable Items
Returns will not be accepted under the following circumstances:
– Products that have been used, installed, or damaged due to improper use, mishandling, or failure to follow care instructions.
– Customized or personalized products (e.g., items with custom dimensions, colors, or exclusive logos).
– Products without valid proof of purchase (e.g., order confirmation email, invoice, or receipt).
– Products returned beyond the specified timeframe (more than 2 working days for defective items, or more than 5 working days for personal reason returns).

Return Process
Please follow these steps to initiate a return:

1. Submit a Return Request
Contact our customer service team via email at jinnaiyatap@gmail.com, providing the following information:
– Order number
– Product name and model
– Reason for return (e.g., defective, shipping damage, personal reason)
– Clear photos or videos of the product (required for defective or damaged items to verify the issue).

2.Obtain Return Instructions
Our team will review your request within 2 working days. If approved, we will send you detailed return instructions, including the return address.

3. Ship the Product Back
– Pack the product securely in its original packaging (or equivalent protective packaging) to prevent damage during transit.
– Use a trackable courier service to ship the product back, and provide us with the tracking number after shipment.

4.Refund or Replacement Processing
– After we receive and inspect the returned product (usually within 3–5 working days of delivery), we will process your refund or arrange a replacement:
– Refunds: For eligible returns, refunds will be issued to your original payment method within 5–7 working days of inspection.
– Replacements: For defective products, we will arrange a replacement as soon as possible, with shipping costs covered by us.

Exceptions & Limitations
– We reserve the right to refuse returns that do not meet the eligibility criteria or arrive in a condition that affects resale (e.g., missing accessories, damaged packaging).
– Refunds will be processed in the original currency of payment. We are not responsible for losses caused by exchange rate fluctuations or bank fees during the refund process.
– Additional return conditions may apply to bulk orders or high-value products. We recommend contacting our customer service team for confirmation before placing your order.

Contact Us
If you have any questions about our return policy or need assistance with a return, please contact our customer service team:
– Email: jinnaiyatap@gmail.com

Thank you for your understanding. We strive to ensure a smooth and satisfactory shopping experience for you.